Savings Guarantee
Thurri Energy guarantees that all solar PV systems it installs will have a cost break-even of less than 7 years based on the following assumptions and conditions;
a. Cost of System is the net purchase price (or financed amount) for the system after all discounts and STC credits.
b. The 7-year savings guarantee commences from the date in which the system is deemed grid connected by the network distributor.
a. Maintain the system in good working order and ensure that the system is free of obstruction, soiling and any additional shading from plant growth post installation.
b. In the event of a system fault, notify Thurri Energy as soon as possible to ensure the system is returned to full working order. Any delays between a fault and notification of such may be added to the 7-year guarantee period.
c. Maintain active monitoring of the solar system through the inverters built in app or web-based software.
d. Keep a record of power bills for the period of the savings guarantee.
a. Total kWh’s = Offset kWh’s + Feed-in kWh’s
i. Total kWh’s = inverter production (shown in monitoring software)
ii. Offset kWh’s = personal consumption of solar power (Total kWh’s – Feed-in kWh’s) iii. Feed-in kWh’s = solar power fed-in to the grid (shown on bill)
b. Savings = (Offset kWh’s x Customer Rate) + (Feed-in kWh’s x Feed-in Tariff)
i. Customer Rate = Electricity Rate for consumption during solar production hours
ii. Feed-in Tariff = energy retailers benefit paid for excess solar production fed-in to the grid by the system
a. To raise a Savings Guarantee claim, Thurri Energy will require the below items submitted by email to info@thurri.com.au
i. Electricity bills covering the guarantee period
ii. Inverter monitoring username and password
iii. A workings sheet calculating the estimated System Savings per billing period, as detailed in clauses 3a and 3b above, together with a claim amount request
a. Should the Savings not exceed the Cost of System over a 7-year period then Thurri Energy will refund the difference(Cost of System – Savings) to the customers nominated bank account within 14 days of receipt and validation of all supporting information required in clause 4.
b. Thurri Energy reserves the right to physically audit the System prior to validation of the claim to ensure the customers obligations in clause 2 have been satisfied and items in clause 16 do not apply.
Onsite Service Agreement – Provided on Thurri Energy’s Performance range of systems only
In the event of a system fault, which cannot be resolved remotely by following the manufacturers recommended trouble shooting procedures, Thurri Energy will provide for an electrician site visit within 7 days to assess and either repair or replace any items requiring remedy.
a. Should an electrician attend site and determine that the system is operating normally then a call out fee of $250 will apply, or;
b. Should the system fault be the result of any item in the General Restrictions and Exclusions, then a call out fee of $250 will apply and the customer will be quoted for repair or replacement at the customers own cost.
Workmanship Warranty
All of Thurri Energy’s employees and contractors are covered by fully comprehensive insurance for works done on your premises. In the rare event of accidental damage to your property during installation, or damage caused after installation due to workmanship fault, Thurri Energy will;
a. The damage is a direct result of the installation and not pre-existing
b. The customer agrees to provide access and cooperate with Thurri Energy or it’s nominated contractors to repair the damage in a timely manner
c. The customer takes all reasonable steps to immediately notify Thurri Energy of any damage and minimises any potential for further damage prior to assessment
General Manufacturer Warranties
a. Panel mountings and fixings
b. Electrical cables and switches
c. Conduit and other enclosures
Inverter & Panel Manufacturer Warranties
Panel Performance Warranty
Hail Damage Guarantee
Thurri Energy provides a 25 year supplementary Hail Damage Guarantee, whereby in the event the panel manufacturer rejects a claim due to hail size exceeding its warranty provisions, Thurri Energy will cover the customers Insurance Excess to replace the whole Solar PV system under the customers Home and Contents Insurance Policy, providing:
General Restrictions & Exclusion
a. Conditions arising directly or indirectly from war, riots, destruction, fire, explosion, earthquake, storm, typhoon, cyclone, hurricanes, tornado, volcanic action, tidal wave, snowfall, avalanche, freezing, salt damage, acid rain, power failures or surges, lightening strike, indirect lightning strike, flood, damage by insect, animal, land subsidence, crack or landslide, accident, abnormal environmental pollution or soiling, actions of third parties and other events that occur outside of Thurri Energy’s control and not occurring under normal operating conditions, or any phenomena that can not be prevented with the technology available for practical use at the time of this warranty.
b. Conditions arising from misuse, negligence, abuse or any humans’ intention, fault or user error.
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